Tuesday, December 30, 2008
What’s lost if a brand dies?
I’ve been asking myself this question as I watch the North American auto industry mismanage itself this time not just into dire straits, but perhaps into oblivion. From the moment those dimbulbs stepped off their private jets with their hands out last month, I have had a terrible feeling this wasn’t going to end well.
So hot is this issue, and so high-stakes, that I feel like I need to stipulate a couple of things before I launch this polemic: First, as a former card-carrying member of the UAW in my student days, and later as a marketing partner to two big Japanese auto makers, let me assure you that I understand this situation is not simple. And there is plenty of blame to go around, from head offices to the shop floors to the showrooms to the consumer’s driveways. Second, I am not unaware that the consequences of this industry failing are inestimable. In this sense, the car companies really do have a lot in common with the financial institutions that got us into this mess: they brought it on themselves and the rest of us, but we probably can’t afford to punish them.
But this is a blog about brands, and of all the casualties that might pile up in the months ahead, I’m not sure anybody else is going to shout this one out. So let me add a couple of things to the list of what’s at risk, here.
Consider the Ford Motor Company. At its birth, this enterprise was practically the Apple Computer of its time. Henry Ford saw a business in the idea of mobility as a universal entitlement. “I will build a car for the great multitude,” he proclaimed. His vision of a car in every driveway was linked to a technological breakthrough for making it possible (that would be the assembly line) and a simplified product offering (one model, one colour), and to the notion that the workers themselves should be able to share in both the fact and the fruit of that vision. Brilliant. Inspiring. Gone. Today, Ford has some nice products, I guess, but no real sense of why it should exist. Or for whom.
Or General Motors. Under Alfred Sloan, the concept of positioning was essentially invented there, decades before Trout and Ries coined the term. He built GM as a portfolio of brands that were not meant to compete with each other at all. Instead, they broadened GM’s market coverage, while giving the consumer a lingua franca with which to express himself through his choice of cars. And a social ladder to climb while doing it. Like it or not, it was brilliant. Inspiring. And now, though the husk of the company remains, gone. Today, GM is a big, fat, inefficient pile of marketing redundancies, built by cynical badge engineering and dealer pandering.
These, it seems to me, were two very good ideas: The democratization of personal transportation, a portfolio of microbrands aimed at affinities rather than functional needs. Maybe even better ideas now than they were then. The problem, it seems to me, is that the people who now run the companies that had those ideas aren’t believers. They’re just managers.
(As for Chrysler? Well, Chrysler never really had a vision, did it. No sense of purpose. It’s been in the fashion business since the 1920s, a market opportunist chasing the zeitgeist with engineering and design, but no mission. A car company shouldn’t be more famous for a building than it is for its products. And so it’s somehow not surprising that this isn’t Chrysler’s first time at the public trough. Or second. Or third.)
It’s hard not to notice that the same short-sighted marketing that destroyed these brands, destroyed these businesses. Coincidence? Maybe. But I’ll tell you this much: If a company stops believing in its brand, it cannot expect its customers to continue to do so for long.
And that’s what’s really going to be lost, here. After we’ve absorbed the initial economic consequences of whatever happens to these guys, we’re going to ask ourselves why we needed them at all. Sure, we all know why we need the factories and the dealerships and the jobs and the credit facilities. But do we know why we needed the cars? The answers to that question were encoded in the brands those cars wore. If the brands meant nothing, then neither did the cars (you can get cars anywhere, if that’s all you want). And if the cars meant nothing, then neither did the industry that built them.
Legitimate profit, my jet-setting Detroit friends, is the consumer’s way of telling you how much he cares.
A lesson we all might want to pay close attention to on the road ahead.
PS You've got to read the consumer comments about a bailout 'thank you' ad from Chrysler, featured in their corporate blog. In case you've ever wondered just how far a corporation can have it's head up its, um, self-interest.